Bobsag most likely not respond to any delay notices, because you already know of the delay...
I agree, that you would like something from him... just hang tight, he does deliver at the end of the day.
i've sent him some emails in which he has not responded, at the end of the day, i found my answers else where.
What bothers me is that they keep saying they have fixed the problem and will reply to questions faster, but it never seems to be true. Why say the new accounts will be created in 72 hours when you know they won't be? Sigh...