the best STEP TO TAKE WHEN PAYMENT IS BEEN DELAYED BY AN ONLINE CASINO is to wait , nothing more nothing less because patience is a virtue ( as the saying said )  . you should wait at least an hour or at least a day , after you have contacted thier support  . if the problem still persist after a day of waiting then you should start alarming  . that is the time that you can report them to the authorities or this this forum by making a scam accuse so that others can also be aware and if found out that the site is guilty , they should have been punished if they will still not pay you  .