BitPay send me this: 9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3

They send me 0.02941 btc to my wallet but the problem is the same the BTC don't appear i don't know why they send to an non-existent wallet as you can everyone check the recipient wallet adresse where they send the BTC is not valid: bc1qlxcs73gaq4dsqaynvdv2awj8luuqnfgg8ru086 one agent of Bitpay say he can't send to another wallet what i want why ?
I'm blocked until 19 may and i can't answer to their mail i need always reopen ticket talk with an angent who really answer fast and never heard me im very disapointed of BitPay it's look like they don't want understand my problem.