The transaction of 0.02941 btc was made by support for sure because only support can see my balance at this moment
It's possible your computer might have had a virus on it though so someone else could have gotten access to it. Do you have antivirus running?
Did you share the key with them or did they already have a copy of it? If you shared it by email, someone could've hacked that. What were you doing when the transaction was sent was it much later than when you tried putting it on the site or was it a similar time.