What's hard to believe about it? USPS tracking is usually only available after the item is delivered
Complete rubbish and I suggest you look at my original question. ps I worked in a global dispatch centre for 20 years.
So we have no possible shipment date, eta or forecast ? I'm sorry but I find that hard to believe.
So you are telling me that when the item is manufactured and is processed for shipment "You are not given any" information on
shipment dates and freight container availability ..... that's complete rubbish.
What you should be doing is manufacturing each order in "Order Number" priority and then shipping as per original order. If someone selects a slow delivery method they still receive postage / shipping information but the item takes longer to arrive.
What I suspect you are doing is saying "sod the order number" is someone selects Air, lets make them first which is complete rubbish.
You have 2 more weeks on top of the 9 weeks you have already had to provide basic information and to prove the item has been shipped or I expect a full refund.
I am fed-up of lame excuses.