I read everything I could find about Incent, and have researched it in as much detail as possible within a limited time resource. I am present in Slack and Telegram, where almost no conversation occurs, but will copy further queries across channels.

https://blog.incentloyalty.com/ (or https://www.incent.com/news/ ?? ) doesn't offer details of any 'customer subscription' scheme that I can see - this is, again, an interesting idea, but nothing I am learning at the moment gives me any faith in execution.

I had assumed that you were a full time member of the team, but you imply that you're not - it's part of a picture for me of nothing quite adding up tbh