Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.
I've never had an exchange fail myself. If it's not going to work the app doesn't give me the option in the first place.
In my case, I can always go to the exchange tab, select the euro amount, and then when the big button with "exchange" pops up and I tap it it it stays silent for 3 4 seconds then I get a notification that the operation can't be processed please try again later.
Recently I've seen that sometimes add funds to the card is disabled although I have funds to deposit but this doesn't prevent the same errors.
Lucky that with the increase in price I feel a little bit less anxious to spend coins when the next day it's up 10% so those issues are not troubling me for now.
Now on day three without a response from customer service.
From what I've read till now it's the usual, you either get a fast generic response that solves nothing or you wait for days and days.