they should at least establish some sort of payment plan out of their profits like bitfinex did after they were hacked.
I don't think poloniex plans on using money from their profits to repay lenders. I believe their intention to solely use coins recovered from defaulted borrowers. At least this is my understanding
That is my understanding as well, and that's what's stated on their announcement since the beginning. They've shown no intentions to make amends.
I personally think that they should at least take some responsibility over this ordeal. They were stupid enough to let the CLAM/BTC pair to be traded on margin despite knowing full well that the liquidity of clams were extremely low, as I've stated before. They even acknowledged this themselves. If you acknowledge that, then why aren't you taking responsibility?
i heard some victims were blocked by polo because their over-emotional conversations with support
Where did you get this info? If this is true, then it's unprofessional by Polo. Users will get emotional at times, especially when their money's at stake.