I understand it. It's easier for us because we are familiar with this interface but for a newbie or inexperience user it must be not that easy. Trust me (it does not matter if you don't), including this example I think I have seen more 2 or 3 times the same type of confusing users. Not sure if you guys witnessed any at all.

I think there will be another good way to layout the trust page. Which is use two tabs. One for Trusted and Untrusted received feedback, another for sent feedback, like ebay do.