This is true, but every level of gox has had issues in as long as I can remember. Withdrawals taking months, setting dates for implementing new features / trade engine and missing them over and over again. Generally unable to communicate with there customers. Money seized. Taking 3 times longer than every other exchange to fix the same issue. It seems there is problems at all parts of gox surely the CEO has to have some say in all these issues and he can't even handle one customer outside his office that wants to have a conversation about his money in a decent way instead just tries to ignore him.