As you might have noticed we have had a lot of withdrawal issues lately. From the very start our system has several security mechanisms which monitor the current situation and try to lock access to both money and information in case any threat is detected. Some of you have experienced problems with this in the past as well, the system was reacting on more things than it should have been.

Lately the Transaction Malleability has been causing a lot of problems for many Bitcoin services. And even though our software could actually handle this, the ongoing DoS attack was more than enough to trigger the locking mechanism.

As a result we have had a number of transactions which were locked and encrypted wallets before they got a chance to be sent to the network. We had to decrypt and analyze those wallets first to make the transactions broadcast again. This is exactly what the system is supposed to do: block and freeze transactions if there is anything shady about them.

At this time all the issues are resolved and the system is actually adjusted in a way that malled transactions do not trigger it any longer.

However some trasnactions are still locked, we know this and working as fast as we can with the individual users to release those transactions. In the end all the money will be returned of course.

We apologize for all affected users.

There is no "run" of any kind, the users that have received their funds now can confirm this. But the sheer volume of requests we have received is so big that it takes time to through them all, since usually we don't get that many requests.