Post
Topic
Board Announcements (Altcoins)
Re: CoinMarket.io | New, self-moderated support and news thread.
by
Xenophis
on 15/02/2014, 23:53:24 UTC
I sent you a PM earlier, but I still got no reply. Still need this to get resolved.

Hello, I've been loving your exchange and it has been a very good experience so far, but I've encountered a bug this morning after selling some NOBL that I would like some assistance to resolve.

I'll post screenshots of the situation so as to give you a better idea of what the issue is. This morning, I sold some NOBL that I bought yesterday (167,443.41756 NOBL) + 18,890 that I deposited today.
http://i1005.photobucket.com/albums/af177/gamescythe/18890NOBLDeposit-1.jpg

http://i1005.photobucket.com/albums/af177/gamescythe/SoldNOBL.jpg


I completed a partial sell and had 60,839.04020157 NOBL left but as you can see, the balance doesn't match up with the BTC in my wallet. I should have 0.1328245 BTC but as you can see, I only have 0.0439996.

http://i1005.photobucket.com/albums/af177/gamescythe/BTCBalance.jpg

http://i1005.photobucket.com/albums/af177/gamescythe/NoWithdraw.jpg

I did not withdraw any coins since Feb. 10th, so a bug occurred in your trade engine that didn't properly credit my account. Please get back to me as soon as possible!