I would like to know why my account was "account is locked or limited" and what should I do to unlock it ??

give me this message on the autofaucet page, the withdrawal page and the new shortlink page, how come ??

I sent 2 emails in 10 days but I didn't get any reply

my id is : scardy

I hope you at least answer me by telling me what to do to solve the problem

kind regards
Fabrizio Scardetta