Dominik
Thank you for responding at last.

I initially sent you an email raising a Ticket re the problems that I was experiencing with trying to re-import the files that I had exported from my Cointracking Practice account.

You asked me to send you my two actual sample files so that you can have a look at them and see what happens when you re-import them into my or your Practice account. I did this several times through the Ticket process and then by email.

So I did what you asked and sent them to you along with an explanation file as well to make it easy and obvious for you. This explanation file showed screenshots of the actual results from exporting the two different files to my laptop and then immediately re-importing them back into Cointracking using the Excel import facility as you advised.

Now the result of my efforts to fully explain to you the problems that I am experiencing re-importing into Cointracking is for you to completely ignore addressing the actual problem that I have raised. Your response here is to not even mention my files or my screenshot explanations which clearly show you the actual incorrect results of the re-importation of both the Trade Table and the Trades List files. 

Instead you attach two "canned" responses of unrelated simple examples of how and what the exported files should show.

I do not have a problem with the EXPORTING of the files from my Practice account. I have sent you these exported files (as you requested) for your inspection BUT I do have a problem with RE-IMPORTING those same files back into Cointracking. This is where the problem lies as is very clearly outlined in my communication and explanatory information that I sent you. Disappointingly this "smoke screen" approach is so very similar to the way that most of my earlier queries have been handled and only serves to obfuscate the truth with very few direct solutions to the actual problem being provided.

With regards to Bitcointalk being a public forum what better place to raise, discuss and solve problems and bugs so that everybody who wants to can access this information now and in the future and draw a benefit from it. This would surely save you a lot of time and effort in having to answer the same repetitive or similar questions posted to you directly via the Cointracking ticket process from many different users where nobody except the person who asks the question potentially benefits from any answers that you may provide.
The underlying strength of the crypto industry itself is that it is built firmly on the foundation of "Open source" and inclusiveness not exclusiveness. This approach welcomes input from interested parties who only add depth and knowledge to the understanding of the project which further serves to refine and improve the underlying asset or product. This is at complete odds to the approach that you are advocating here in carrying out discussions in private behind shuttered Ticketed doorways without the benefit of the broader community being informed collectively.

I want to say something very clearly here and I would appreciate that you do not attempt to twist it around again.
I am on record here and elsewhere having said multiple times that In my opinion Cointracking has the potential to be the leading crypto record keeping software available.
This is providing that the bugs and problems that emerge are rectified in due course. Where Cointracking lacks very badly is in the support that is provided or really is not provided for issues that arise from time to time. And when this support does finally respond it is nearly always in an abstract way that does not address the actual problem at hand. An excellent example of this is your current response to this query of re-importing as I have addressed above. You only respond with a theoretical answer to how something should work on the exporting side but do not take in account the actual evidence placed in front of you that the problem lies in the re-importing side. This is where you then regularly use the "canned" responses to respond. So much so that I have previously asked you politely to stop sending me the same "canned" responses to various questions that I have raised and fully address the problem that has been identified.

So to reiterate for the sake of clarity "I LOVE COINTRACKING.INFO". I am one of it's greatest supporters and only want to see Cointracking improve and evolve on into the future.
So please listen to the genuine feedback and respond meaningfully to it with actual solutions that address the problems in a timely and concise manner and that way we can all benefit.
Cointracking.info can then assume and retain it's preeminent position at the top where it should be.

Thank you
Kind regards
Wayne

PS I have again tried to export and re-import the Trades List Full View and also the Trade Table with the same incorrect results as shown in the files that I have previously sent to you?
I attach those files to the email I have sent you as well as another screenshot explanation for you. Please accept that these problems are actually happening.

Also you advised previously
Attached you will find two sample files exported from the "Enter Coins" page.

The Trade List file that you sent me does not come from the Enter Coins page that I can see??   
Am I correct in my understanding of this or am I missing something ?