That is one of the reasons why I prefer to play online rather than physically going to a casino to play there.I am the kind of person who like privacy and quietness when gambling, also I don't like smoke, drugs or gambling addicts like the person in this story description.
Everytime I read these kind of stories I become more and more convinced that online gambling is better.
Its better, but in real casinos are very interesting and you can really experience, if you compare in online casinos. Royal gamble will happen if the gamblers are not control their emotion, especially if they losing money at the moment and it is difficult for them to recover their losses.
But everyone has our own comfort, for me, if I choose to do regular gambling, I would also choose online casino than a regular casino due to the reasons stated by swogerino. You are safe and you can be private in an online casino, especially now that in crypto casinos, you are not required to pass the KYC.