As the title suggests. What (trading) feature would you like to see an exchange have? What would be a 'game changer' or something very interesting to you for you to make use of an exchange. We are doing some research on this and would love to hear all of your suggestions.
Don't want to overact here since it's really impossible to have a perfect exchange.
Usual problems:
1) Customer Support Minor or major problems, it should be addressed and solved within a day. The investigation should only last within a week but only on serious or major ones or much shorter if the user was able to provide all proofs. In other words, customer supports should be active 24/7 and responding quickly the moment the customer sent a ticket.
2) KYCDon't ask too much of the details. Yes, it's mandatory since exchanges are complying with the law but not too much to the point that, National ID is given, Driver's license is given but still not passed the verification. The verification process should be done in just within a few hours.
3) The smoothness of the transactionNo more delays especially in the deposit once it was confirmed in the network. Traders want a fast phase!
Don't jump into a new feature. Instead, focus on improving the usual exchange concerns first.
Interesting. Thanks for sharing. We actually focus on all 3 points a lot already since we did extensive market research and many agree with your points. With regard to KYC privacy we have to look more into it.