Bitmax trying to ignore and suppress this post on their telegram, reddit, and twitter. Not me but i would like some answers as someone who uses the exchange often. Is this true.. 

THE FOLLOWING IS THE POST BITMAX IS BANNING USERS FOR DISCUSSING ON TELEGRAM AND REDDIT:


Bitmax now giving my personal information to strangers, after suspending my account from trading with open positions and bankrupting me.

There was a bug in their system in calculating my margin. They disabled my trading, I could not sell my asssets to reduce the leverage and fix the calculator. I begged and pleaded support for 2 days to either unsuspend the account and let me sell the assets or for them to close my positions until they figure out whats wrong with my account. By the time it was fixed and I saw the message, I already went from a 60k usdt balance to 30k.


They even assigned me a direct contact account manager. Which is literally the only reason it was even fixed 36 hours later. The telegram support just kept telling me "wait" "I don't know" and variations of "add funds/we don't care".


My account manager is now sending strangers my personal phone number and conversations on the internet. She thought it would make her look good because I am thanking her, despite showing more evidence of the funds they lost. This message is out of context, because it is an ADDITIONAL 20k lost I am speaking of in the conversation. This does not include the losses that occurred prior to this while waiting for a response about my account. It is also obvious that I am trying to keep a good relationship and be as kind as possible until I know for sure that they will not do anything about the situation. Picture : https://imgur.com/a/vcqecfD


google drive : https://drive.google.com/drive/folders/1zTdc11t3MKh49RHk7St_g7jQlK_vf__X?usp=sharing

my account manager emails, support emails, telegram support convo, pictures of the account being disabled from trading, balances.