Upon further investigation, I think it looks like they need to heavily do a re-design of their wallet system, it seems to rely on txtid which as most are aware has come under attack recently.  If the txtid is the primary identifier in their db for transactions, it could be causing all kinds of problems and require a software re-write.

I suspect this is what has happened, they really need to be more open about what's going on because if this is the case, it could take at least a week to write some functional code, maybe another couple of weeks-a month to get the code perfect.