Telling the end user to contact the developers of Mona and Monero doesn't lend any help to Livecoin's situation either. I believe many exchanges/developers/wallets work together to solve bugs/problems/attacks with various coins. Not sure if it is a language thing or that Livecoin believes it is solely the developers fault and that they need to be 100 percent compensated but something is majorly wrong if they can not open a channel with the developers when coins like Monero are being actively traded, and safely at that for quite awhile since the bugs/attacks.