libel and slander is violating terms of services and can lead to blocking of the account.
It's not libel or slander if it's true. And even if it was libel or slander, one crime does not justify another. It's illegal to block, temporarily suspend, or otherwise prevent the client's access to his assets unless you've been instructed to do so by a law enforcement agency, or he has used your platform to commit a crime. Not only are you breaking the laws of almost every civilized country (and admitting it in your own ToS,) it's also
unethical.
Attention! Livecoin exchange is under massive Black PR attack. A lot of accounts spread fake information.
We ask our clients to help us by posting of positive messages or support our Exchange with trust.
Really? This is your plan to fix your broken image?
So, now that you've gotten the rant about the OP off of your chest, how about you explain why you allowed trading of a hacked fork on your system for
THREE WEEKS after suspecting the breach within hours? Please explain why you think the dev team is responsible for your actions. Did you earn any commissions while trading the hacked fork? Did you pocket the commission you earned by trading the hacked fork?
It's not the words of some random disgruntled client on the internet that's ruining your reputation, it's your own words and actions.