i dont get why dont u just send the selfies whats the big deal ?
btw i had a problem with them in the past regarding KYC, just make some noise on twitter or at their own sub reddit im sure they will sort it out
because im not their bitch, i no want play with them, i want be refund and quit their place no continu to use their service.
as harsh as this may sound but if u want ur money back u have to "be their bitch" besides since u use that platform i will guess that u already did the KYC process right ? then why not sending additional selfies..
anyway u do have a point here they may have the power to lock ur account but they def cant take your funds away, so as i said before go make some noise in their official channels and they will have to respond eventually
Good luck