i dont get why dont u just send the selfies whats the big deal ?
btw i had a problem with them in the past regarding KYC, just make some noise on twitter or at their own sub reddit im sure they will sort it out
because im not their bitch, i no want play with them, i want be refund and quit their place no continu to use their service.
They have your money. They have your funds. No choice but to accept what they asked for.
I know it's a bit stupid to provide them KYC but you can put all your anger at one big shot after you finally received your funds. That's the most important thing, communicating with them nicely so that they won't be annoyed at you. Then after the case was done, then spread shit about them anywhere. Being a hot-headed won't help. That's the reality today of using an exchange service.