Re: [Exchange] GRAVIEX Exchange: low fees, fast withdrawals, high security
Graviex administration confirms the fact you addressed the exchange support to resolve the issue of non-crediting of an amount you sent from Graviex. We have conducted the internal investigation and found out the following:
⁃ From your first request to the support you have been provided with the most detailed description of special aspects we faced regarding the work of ARRR (Piratechain) wallet.
⁃ The next day you were informed that we were having consultations with ARRR developers in order to elaborate the way of resolving your issue (and all issues of this kind)
⁃ You did ignore that message and without waiting for resolution of your issue you laid your accusations against Graviex in a number of public media. You intentionally lifted the support responses out of the context, manipulated the public opinion to draw their attention but you failed.
⁃ Only today (a few hours ago) the coin developer provided a resolution for your issue. We have conducted the recommended checking and glad to inform that we confirmed your transaction had failed, and the amount you claimed has been refunded on your account.
Wed like to notice that the way of pressure, blackmailing, and your manipulation of public opinion, that you chose, brought you to your violation of points 5.6. and 6.1 of the User Agreement https://graviex.net/documents/user-agreement. In view of that fact we will have to lock your access to your account for the period of 6 months. However, in accordance with point 6.4. you can avoid sanctions if you address the Service Administration and submit your public apologies (along with deleting all your claims with false accusations).