Yes, that's exactly right. Because you know why? I don't consider 1 complaint by 1 user a good enough reason to trash an exchange of Livecoin's magnitude, longevity, and standing.
According to that logic, if someone finds a cockroach in a KFC bowl you'd not hesitate to eat at the same place just because "it's 1 complaint by 1 user"? Interesting point of view.
It all starts with one user and should be rectified at this stage before thousands are victims to it. Most of the scummy exchanges as we have seen in the past started showing signs of scams by targetting only selective users.