Earlier you said you paid 5% of your claim in advance. Could you please post the transaction id, and the full email (preferably with headers) of where game-protect confirms you sent him the money.
She hasn't paid directly, but someone else has invested the funds on her behalf, nonetheless she is entitled to know what's going on with the case.
It did take quite a long time, let's allow GameProtect to respond first please.
Isn't that for any court, there is a website, case status section (which you fill the number to retrieve processing status), a legit service should at least provide their customer this kind of information, where the customer can check online themself by querying the local court website with the case id provided.