I have answered you at least 3 dozen times Humberto. You have been calling me on my phone via telegram, talking over PM on telegram, talking in the Telegram chatroom, and you also sent an email to our technical team around 3 hours ago. They have not responded yet and I informed you of the potential reasons why they have not.

The most obvious explanation is that we operate on different time zones. Technical team is in Europe where the time is 7:18AM right now. I informed you at numerous times the status of the situation and have repeatedly asked for some patience which you have instead responded to me with insults, threats, misrepresenting the situation, and have been combative to during our extensive encounters spread over numerous platforms.

We are taking about 2400 TRX that you won on a completely free bonus. The blockchain shows that our tech team attempted to send your withdrawal as you requested. You said the transaction resulted in error and this appears to be true. As such we elevated this problem to the proper department around 3 hours ago when it was 4:18am in euro time zone. Once again I advise you to please be patient and I guarantee you that someone will be in contact or will resolve this issue ASAP.

I’m not going to address this again sir as this is about the 30th time now we have had this discussion.  Please be patient. The issue will be resolved shortly. Thank you Sir and congrats on your play.