Can you remove the nova personal phone and identity verification ? It is ridiculous to verify these.
Best to get used to KYC/AML policies if you want to use a legitimate exchange. Nearly all legit exchanges now, or will soon, require verification.
Nova has them, they just don't work properly.
Hmm, our verification works as it's supposed to... We had on occasion some stuck sessions that required us to manually unstuck them (during 2019, 33 users only, 2018 we can not really count as then we were not really operating).
The KYC (we are talking about KYC and not the AML), is split in 2 things:
a: ID verification
b: Address verification
The process (at least ours) in overall looks something like this:
PART A ID VERIFICATION
1: A User "X" is verifying himself by starting the verification session through our platform.
2: User is either
2a. verified -> All good he verified his ID automatically (this takes from 5min to 2 hours)-> jumps to step 5.
2b. not passed verification -> he is declined and failed the verification.
2b1. Our compliance officer will check WHY this user was not accepted via the verification system, and will
2b2. *reset the user's session so the user can try again* or he can manually accept him if everything looks alright. If the user is not accepted, then ->
2b3 Customer support will contact the user and explain to him what is required to pass the session or will give him some tips that will help him.
4. User will have to try again step 2 until he is approved.
PART B ADDRESS VERIFICATION
5. If the user was approved and has verified his ID, he will then need to fill in the address verification (upload a utility bill).
5a.verified -> All good he verified his address automatically (this takes from 5min to 2 hours) -> jumps to step 6.
5b. not passed address verification -> he is declined and failed the verification.
5b1. Our compliance officer will check WHY this user was not accepted via the verification system, and will
5b2. *reset the user's session so the user can try again* or he can manually accept him if everything looks alright. If the user is not accepted, then ->
5b3 Customer support will contact the user and explain to him what is required to pass the session or will give him some tips that will help him.
6. User is able to withdraw, trade and deposit.
Hope this clarified the issues, but if you have further questions, do not hesitate to ask us, however keep in mind that we will not and can not disclose personal data online, so any questions that you have for your personal account (what is the status of the verification for example), you must send an email to our support team.