I talked to op, the matter is related with freewallet.org which is itself a huge scam . Please avoid using freewallet and in future & if something like this happens to you then use slang language against them & also threaten to take legal action as it worked for me .
Hi,
The same happened to you? Sorry to hear that! However, if the account was hacked, there is nothing we can do even with an official police request but provide the details of the transaction that you already have.
If your funds were returned to you by us, they were never stolen. Probably, there was an issue with an incoming transfer or another problem that we could have resolved.
Oh there you are ! I had my bitcoin cash returned back to me after huge efforts & after that I left using your wallet . I had also lost many currencies in the name of fee from my wallet . Make sure you don't do malpractices to earn quick money .