Telegram conversation indicates that Incent as a company purchases 1% of the total $ spend per customer in Incent from the 'open market', with withdrawal limited to customers paying for a subscription.

Something else I'd like to confirm - that the withdrawal of Incent is limited to 2x my current subscription fee? This gives rise to some interesting incentives. Is there any other rule or policy in regard to withdrawals? Is there a comprehensive policy document available, such as might be expected by an australian consumer?