Ethan contact me and solved my problem.
I agree that here is the place that Ethan can look for people to work for him in live chat support.
You can have big invester for 100 BTC and no 24h support, all major dice sites have live chat from
Intercom company, it is not so exprensive to have it, but you have that good feeling if you have some
problem or you need to verify big amount withdraw that you have real person there for you all the time.
Yolodice must have live chat support.
What can support do? Mods can only pass on the problems but eventually main actions and decisions can only be taken by admin. There is a proper way of doing things so at this point one should understand and wait for admin to come up online to resolve this.
I don't think adding live support will change the situation.