Maybe you hit the alarm. Yes, you need to undergo to that bro. If di ka makapag-book sa kanila within a certain period, they will change your account level to 0. You can't initiate a withdrawal but however, you can still send funds to others.

If you were able to follow my concerns about that during the first quarter of this year, more than 1 month ko di pinansin yan kasi nga nabwisit nga ako dahil panibagong video interview na naman and almost all of my preferred dates are fully booked.

You will not go to their office, it's a video interview. Get ready for the questions.