At the moment, izooomrud account is fully unblocked. He can withdraw or sell his funds. Concerning the situation with MONA, we posted news with detailed explanations following this link -
https://www.livecoin.net/en/news/view/261We are unable to bear more responsibility for an asset, than its developer. It is stated in the User agreement, which a user either accepts at signing up, or doesn't use our Service at all. The fact, that izooomrud used our Service, suggests that he agreed to this clause, saying the following:
The Service does not bear responsibility for losses incurred by vulnerability or any kind of failure of software (nodes, wallets) used by the third parties, or glitch in the software (nodes, wallets), provided by the third parties, as well as failure of blockchains or any other technical problems specific of Cryptocurrencies traded at the Platform. The Service is not liable for damages due to late report from cryptocurrency developers or representatives (or no report at all) of any issues with cryptocurrency including all sorts of forks, node technical issues or any other issues potentially resulting in fund losses.
Besides alleged theft accusations, this user also made threats against us. His charges have no grounds at all and breach the User agreement rules, which the user accepted at registration, and that leads to the account shut-down.
Why no MONA darling sent to him? Even if he accepted the rules then as a service provider, aren't you supposed to sort this out for your users instead of asking them to reach out to MONA devs? What's your role then? If his account will be shut down, how will he become able to withdraw his 720 MONA coins from this exchange? Isn't that shady?
Were they regarded to laws and all? Why would any user not act over actions they feel shady about?