This is a very strange and very disturbing story. I would like you to answer me the following:
- How long have you been without logging in to binance? or did you login every day?
- Did you make constant withdrawals (something like every day)?
- Do you make very high value deposits constantly?
I want to see if I find any patterns, as I use binance I want to beware, you never know when these exchanges become scam
I'm not seeing large scale complaints about this. As long as it's a one-off complaint, I think we should assume we don't have the full story. Binance is one of the biggest exchanges in the world after all.
If it were me and I had already given up my ID and selfie, I don't see why a video verification is much more to ask. I hate the idea of exchanges scamming customers with KYC but I have to wonder if the OP
can't pass the video verification. The case of multiple accounts verifying with the same documents would warrant this.