Hi xxxx,
Thank you so much for contacting us.
We have transferred your case to our developers and the team is currently working on a fix for all users that have missing COSS and other currency balances.
Your balance will be returned back to your account when the fix is deployed. Please take note that this process might take a while, we thank you for your patience.
Best Regards,
COSS Support Team
I got this same exact reply when I transferred some tokens to my Coss exchange wallet and the tokens never arrived in the wallet, this is a thinly veiled scam.they call an exchange, I would never trade there in my lifetime again.