This site is holding thousands of dollars of my money

Back on July 23rd, I'd been depositing and playing most of the day.  Then something strange happened, one of my deposits was never credited.  I've been playing at this site off and on for years now, and I've never had this happen before, where one of my deposits was not credited. 

So I've been trying to get this deposit returned to me, and it's like pulling teeth.  I've sent numerous emails, private messages ect.. And I still don't have my funds back in hand. It's been 4 days now. 

I try to be reasonable. But I am really sick of wasting time on this.  It should be very easy for them to confirm everything is exactly like I'm telling them, and to return the missing funds back to me.  But that has not happened, and their communication stinks.  They have a responsibility to their players to handle issues that might arise in a timely manner, but they are not and it seems like they are very cavalier about the whole thing.

What I'm most annoyed about this mess is that because they are holding my funds hostage, I can't sit on the sidelines in USDT like I normally do when it's very clear that Bitcoin is in a down trend. So aside from having to waste hours chasing down MY FUNDS, they are also costing me money on top of it all.

I will also mention that they are annoying one of their biggest and most avid players.  I hold all of the recent video poker scores on their big wins page and have screenshots and videos of numerous big scores and heavy play over the years. So if my funds aren't returned very soon, you guys will not see anymore action from me.     

To be clear, this site has always paid me every single penny I've won over the years.  So I'm not saying they are stealing my funds or anything.  I just want them to have a little more urgency when players have issues, and to get better at resolving those issues in a timely manner.  It's been 3 days since I've heard from you via the private message, and that is unacceptable.

It should be very easy for you to look at the logs, confirm my deposit was never credited and proceed to return those funds to me.  If you need the developer to figure out how and why this happened, then do that on your time.  It's not fair to make me wait on MY FUNDS because your system has bugs or is unreliable. This is my money, not yours.  And it should be a priority to return those funds to me as soon as possible.  I mean give me a break, you have maybe 10 players tops during peak hours.  So either you guys are out fishing and not treating this as a real business, or you simply don't take this issue seriously.  Either should give players pause.   

I'm posting this publicly because that seems to be the only way to get any movement on this issue. And other players deserve to know what to expect from support if problems do arise.