This site is a complete scam. I deposited 0.75 BTC to play roulette, non of their games would load (see screenshots below). I figured oh well, I'll just cashout and play somewhere else.
The support team said my withdrawal won't be approved as I need to play 2x my deposit... which is impossible, as I can't play any games. We need governance on these shady operators; FortuneJack has the worst customer support around.
I do understand you situation here, you deposited the coins to play the game but the games are not loading, most of the times it is because of browser issues and hopefully the support team would sort these issues by giving you proper guidance, even i had some issues with some of the sites when i was using another browser which was unable to load the javascript and thus the entire website, i understand why the website is not allowing you to withdraw the coins, they might think that you just deposited to wash the trail of the coins.