Nice job closing the old thread, trying to bury the hatchet. I still have unaddressed issues in that last thread. Thanks for addressing them.
For back reference -
https://bitcointalk.org/index.php?topic=347756.620Surface mail delivery is hugely unpredictable. We have a customer in Germany that received it via surface mail in 4 weeks. We have customers in the US that received it after 6 weeks. Thus, per the suggestion that has been made previously in this thread, we increased our estimated transit time for surface mail to 6-10 weeks to cover eventualities. I certainly don't begrudge anyone who chooses surface mail shipping, but then there has to be a correlation between the expected arrival and the shipping method chosen.
There was a correlation between the air mail shipping method that I selected during checkout and my expected arrival time. You guys screwed that up and then didnt notify customers, sticking them with surface mail. Now it has been almost 2 1/2 months since I ordered and 38 days that my shipment has been on a boat with unknown location. I'm sorry, but you don't get to make snide comments like that portraying the issue to be a fault in the customer's shipping selection, when that's not the case in all situations.
35 days since "bag out". No update from USPS. fluffy, can you get any more fidelity on my shipment?
In an email that Riccardo sent out on December 15th (yes, two months ago) he said that "...all of our frames have shipping insurance, so you can be confident that we are able to claim and ship you a new one if it has well and truly disappeared:)"
So at what point will you, Openrigs, consider a shipment to have "disappeared"? We're clearly well beyond the original 21 day quote in this thread for bag out -> boat travel to the U.S.
Still unacknowledged.