@SaitamaX - Our teams have stated that KYC checks are required in order to unlock your account.
If you provide that information then our teams will process your verification and you will have access to your account.
If you don't want to provide that information you will need to contact our teams directly to ask what the options are from here.
Thanks for your reply. There was not KYC before and when the issue was nothing, the staff put KYC.
They are not replying to my emails, I hope this gets resolved

Update to my issue, your support staff isn't solving my issue and has said that this was final communtication and forcing KYC now which was not an issue at all.
Please beware of cloudbet.