Hi all,

With GAuth 2FA, good password and the email only used for crypto, I've lost more than 20 thousands euro on Kraken some days ago when someone did some illegal trades on my account: on a certain day a series of buys and sells NOT DONE BY ME has caused me to lose more than 20k Euro.

Upon noticing this, I've changed the password of Kraken and email, disabled all API keys, and I contacted Kraken.

I am not happy with the way Kraken handles this issue:

-  Kraken requested me to do all kinds of security strenthening: malware scanning, password changing, uploading of my photo's holding some one-time-password, deleting all API keys once more, ...

- I have asked Kraken more than 3 times how I was hacked, and if they have done anything to avoid the attacker from withdrawing the profit this attacker has gained upon illegally trading on my account. Kraken has never answered. Instead they kept asking me to strengthen my account's security.

It has been 5 days now, and I am still banging my head against the wall, still unable to login to Kraken, and is still answering Kraken without any hope to understand why I was hacked.

Who has the same experience with Kraken ?