I opened the ticket, I did not receive an answer, it is not a large sum,before I have had other transactions done that have passed normally
I guess you should contact them in other way, if you know their twitter handle, telegram, or ANN thread here if there is, try to post your concern.
I can't say bad things about hotbit as I have few successful withdrawal with the site.
snip
I think almost every exchange has a scam accusation.