cryptochat2017,

Chase from Kraken support here. I'm very sorry to hear that your account was compromised. Security is our top priority and this is the last thing we'd ever want to hear from any of our clients. When or if an account is compromised, a number of security measures are immediately asked - as it’s essential to ensure any potentially affected e-mail accounts and/or devices are safe and secure.

When available, could you please provide us with your ticket number? You currently aren't and haven't been speaking with a bot, as an account security specialist would have responded and assisted you with your individual case.