cause there is no way to make a withdrawal without the KYC passed
Okay you are in double trouble if you are sensitive about your privacy 😜
I can only wish good luck.
Edit:
By the way, you can ask these people in here:
https://bitcointalk.org/index.php?topic=3339622.msg52012839#msg52012839Their token seems like listed on that exchange and they may give you some information.