So my order is still hanging since black friday. Order #747 which said it left on 1/10/2014. USPS has no additional information on the package and it seems like the boat was lost in the bermuda triangle. I have been trying to be patient, but at this point it has been almost 3 months. When do you consider the packages lost?
We can lodge the claim with our insurance, with whom we have specific logistics cover. Here's the process as I understand it: they will enquire with USPS, and if USPS say it's en-route (it's unlikely for an entire boat to go missing;) they just follow up every two weeks until it hits like 10 weeks (?? I'm guessing, I don't know the exact timeline, but since SAPO claims it can take up-to-3-months I'm guessing they won't capitulate early) and then they let us replace/refund.