I think they already ruined their reputation when they started to lock thousands of people out of their accounts before they wanted to become compliant enough to add actual fiat trading options.

As nasty as these moves were, they are not a scam exchange. The only problem is that they are so understaffed, that getting your tickets resolved can take weeks or in some cases even months.

Their volumes aren't as high as they used to be in the past, which means less income and therefore less capital to allocate to employing more staff members. They have gone backwards hard.