Hello, I'm the founder and CEO of C-Patex
We have initiated a new topic because the control of exchange was transferred from my own IT company to a new business unit (a new registered company in Argentina) Cripto Patagonia S.A.
This change is for legal and accounting purposes only. We still are the same team, the same family, working together in the same project.
Maybe many people are finding out about us just now, and are commenting as if we were new to the business. We are online and operating since November 2017 and currently we have more than 13'000 registered users (from 120 countries), half of them with positive balance in their accounts.
We are not a bank and we do not pretend to be a safe box. We recommend our users to deposit the amount enough for trading only. But to this day we have maintained our security correctly, overcoming the attacks on the site without problems, and reducing fraudulent maneuvers to small amounts that we have in our hot wallets. We work permanently to improve our security, in the same way that hackers work permanently to violate it. They are the occupational hazards.
There is something mainly we are very proud of: our user support team. The answers arrive immediately, correcting any inconvenience related to deposits, withdrawals, or inconveniences in the accounts.
We are constantly changing some things about the design and operation of the site. And those who say it is not very pretty are right. But during this time we have prioritized the security and reliability of operations, permanently adding new currencies. However, anyone who has seen the original Peatio project cannot deny that we have made enormous advances in aesthetics and functionality, and of course, we will continue to do so.
I think your doing great job with passion and right mindset to keep people safe as you can

like I said think site is great and fact I can contact support and get a real person looking into the issue almost immediately is pretty insane