Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.
Seeing that you're from Romania, what will you do if they ask you for a scan of the front and the BACK of your id?
Maybe I'm wrong but that's the only id with a blank back in the whole EU.
I know some guy was complaining a week ago he can't pass a KYC because he can't scan the back of his card!
If it helps at all, I think that I used the drivers' license for proof of identity. Both sides. And I'm from RO too.
And for proof of location I used a bank statement.
Both were accepted easily.
But that was long ago and I didn't have verification issues since.
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BTW, I've used Wirex card big time in Greece and it worked well. It's just annoying that after conversion I have to move the EUR from account to card (I seem to forget to do that at times).