Please let us know if you solve your issue since. Too many here don't update their post once the issue is solved. Hope it was for you bro.
Managed to solve the ID problem, but my money is still missing. They offered to open a dispute with the bank, but said that if I was in the wrong ( and they somehow pushed the message as if I was in the wrong ) I'd owe them 20 something euros in administrative fees.
Oh OK, that sucks bro.
Since I opened an account with Wirex I did only one bank transfer which worked, but a friend of mine also had money stuck somewhere between Wirex and another bank account. Since then I avoid this service.