Hello Cointracking Support

I do not know what the problem is but I am still waiting for an answer to my Ticket and email re the re importing of the backup files.
You acknowledged receiving the 2 files that I sent to you back on the 18th June saying

I have received the files and will look at them now.
Thank you!

I am still waiting!
I originally raised this problem back in May and now we are in July August??

I recently tried again to re import both the file of the Trade List Full View export and the Trade Table extended view export and both still give the wrong results following the completed re import. The problems are the same as  I have previously outlined to you.


I note that my Ticket that I submitted re this problem is still marked as ON HOLD with no solution forthcoming,,Why is this?

Could you please provide the answer and solution to this problem.

Thank you
Wayne