ill send u the story again in a moment. if i was trying to get 12.56 btc from you then why have i never asked for 12.56 btc from you. you said all my requests failed (even though i only remember clicking cashout 1 time/i may have refreshed after a little while im not sure) i dont even understand fully what happened myself but this is getting ridiculous.
Please be completely honest with that email, we have logs of everything and refreshing the page wouldn't re-send the cashout either. I'd respect if you were 100% forthright I'd be much more likely to resolve this claim.