Reading Fairly Thread, I see there so many problems for their service with :
Also, some people say their service support was really hard to contact. But the weird thing you need to pay some mBTC only to contact their support VIP, Don't know what the difference with the support service VIP or Non-VIP. Because of that, I suggest to everyone better avoid this service.
Now, OP, you really need to reach out in as many public channels as possible. I hope you've already contacted them in Twitter as well? Maybe even reddit?
If you're telling the truth, it's plain and simple theft they're committing.
The account of fairlay, inform us of their "Text Account" don't contact them at here. I think you will not get response from them at here.